FAQs

1.Where can I get the sezame© App?

App_Icon
The sezame© app is ready for download in the Google Play store and on Apple iTunes. Your smartphone must offer fingerprint authentication possibilities or face detection.

2.Where can I use the secure and simple sezame© Login?

OpenSeza_ButtonWatch out for our sezame© logos and buttons on your favorite websites. If you do not find them today – just watch out all the time you visit them – maybe they will be partner with us soon.

3.How do I register within the sezame© App?

Open your sezame© App. Enter the recovery email address you would like to use. Press ok and confirm via fingerprint. An email will be sent to verify your email address. Please confirm within 24 hours.

IMPORTANT – this should be your private and trusted email address as this email address will be used to send the „Recovery GUI“ login link that is needed to switch to a new smartphone or in urgent cases if your device has been stolen or broken.

Registration will be processed and after finished you will be redirected tot he start screen of your sezame© app which is now ready to use. Simultaneously the email with the „Recovery GUI“ login link will be sent to you. As this email is very important, please store it safely. Verify that you have received the emails. Also look in the spam folder of your mail programs.

4.How do I enable the sezame© Login on a website?

Use_Sezame_buttonIf your website is already a partner of sezame©, then click on the menu item (under settings) “activate sezame©” and follow the instructions.

5.How do I login with the sezame© App?

Visit the page you want to login and have already enabled sezame© login via pairing the service. You ONLY need to enter your Username and press the sezame© login button.

Your smartphone will show up with a message from the sezame© app asking for fingerprint authentication. Select the shown login request and confirm with your fingerprint.

You are logged in immediately! You can test this on our online shop showcase, too. Visit seza.me and go to “demo” in the main menu. Download the sezame© app and easily create an account and login with your smartphone.

Login

6.Where can I remove pairings with websites or other authentication services?

You can remove pairings easily within your sezame© app. Open the menu item “Services / Manage Services” and choose the pairing you want to remove. You can now either deactivate or delete the service.

If you want to use the sezame© login again with this service or webpage, you have to pair it again.

7.What is the recovery email address, the recovery link email and what is the sezame© „Recovery GUI“?

The sezame© „Recovery GUI“ is a web frontend where you can disable your smartphone if it has been lost or got stolen. It is also used to swap your smartphone as a primary authentication device.

The Recovery GUI can only be accessed 3 times via the „Recovery GUI“ login link that has been sent to you via initial registration. After that it expires and you need to resend a new login link via your sezame© app as described in the section „How can I resend my recovery email with the „Recovery GUI“ login link to my recovery email address?“.

Recovery Email with the „Recovery GUI“ login link

Recovery GUI – http://recovery.seza.me

FAQ_4

 

8.How can I resend my recovery email with the „Recovery GUI“ login link to my recovery email address?

You can resend an email with the „Recovery GUI“ login link via the sezame© app. Simply call up the menu item “Account / Recover Email” and confirm with your fingerprint. A new recovery email with the “Restore GUI” login link will be sent to the defined recovery email account.

9.What can I do if my recovery email is lost and I would like to access the „Recovery GUI“?

If you cannot find the recovery email anymore you can resend an email with the „Recovery GUI“ login link via your sezame© app. Simply call up the menu item “Account / Recover Email” and confirm with your fingerprint. A new recovery email with the “Restore GUI” login link will be sent to the defined recovery email account.

10.How do I swap my smartphone?

Enter the „Recovery GUI“ in clicking the „Recovery GUI“ link that has been sent to you via email during initial registration. Within the „Recovery GUI“ click on „Remove primary Device“. An authentication request will be sent to your sezame© app on your current smartphone. Confirm via fingerprint. This smartphone has now been deactivated. Click on „Reload“ within the „Recovery GUI“ and then on „Add new primary Device“. A QR code will be shown within the „Recovery GUI“ webpage. Download and install the sezame© app on the new smartphone you want to use as your primary authentication device. Start the app and enter your existing „recovery email address“ and confirm via fingerprint. The sezame© app will open up with the QR-code reader. Scan the QR-code shown within the „Recovery GUI“ and your new smartphone is now being registered as the new primary authentication device. You can immediately use it for all your existing logins and authentications as usual.

11.What do I do if I lost my smartphone or it was stolen?

Enter the „Recovery GUI“ in clicking the „Recovery GUI“ link that has been sent to you via email during initial registration. Within the „Recovery GUI“ click on „Remove primary Device“. An authentication request will be sent to your sezame© app on your (stolen) smartphone. As nobody can confirm via your fingerprint (as you do not have your smartphone anymore) the smartphone will be deactivated. For security reasons it will stay deactivated  for additional 24 hours. After this period you are able to add a new smartphone. Just reenter your  „Recovery GUI“ after this period. Click on „Add new primary Device“. A QR code will be shown within the „Recovery GUI“ webpage. Download and install the sezame© app on the new smartphone you want to use as your primary authentication device. Start the app and enter your „recovery email address“ and confirm via fingerprint. The sezame© app will open up with the QR-code reader. Scan the QR-code shown within the „Recovery GUI“ and your new smartphone is then registered as the new primary authentication device. You can now use it for all your logins and authentications as usual.

12.What do I do if my device was stolen and my email account was hacked and my recovery email is lost as well (it happens all together)?

This ist he worst case that can happen. In this case please contact the sezame© support hotline.

DOCUMENTATION

manuals & documentation

Here you learn how to implement our  secure and easy login functionality on your web page to enable sezame authentication and secure your login and purchase processes via our secure and simple service.

 

 

support

presskit

With more partners added and more users authenticating via our secure and simple login method we will share some of our success stories here. Keep coming back.

 

 

presskits

download area

Here you will find our  SDKs, Magento Shop Plugin, aso to implement our secure and simple Sezame login Service. Simply download it and install on your webpage. We are working on an even easier installation with drag and drop possibilities. Watch out what comes next. There is no user friendlier solution to implement multi factor authentication in a single step on a web site and provide easy and secure password less logins.

downloads